Category: User Support Department

User Support Department

Start of P83

April 1st was the deadline for submission of observing proposals for ESO telescopes. I managed to submit my main proposal quite early on, the other collaborative ones were done last minute , while some new projects which looked like a ...

Phase 2

Yesterday was the "Phase 2" deadline for VLT observations. This means that astronomers with programs granted the use of the telescopes had to submit their observing details before yesterday, and I suddenly got a whole heap of emails! The Phase 1 ...

First Ticket

This week I got my first USD problem report ticket from a user - it was an easy question, in fact the user managed to find the solution themselves! When communicating with the user (which is by email) I was ...

Another USD astronomer

Another week is coming to an end. This week I made a start on the "duty" aspect of my job. To further clarify, at ESO most astronomers are working partly for the Observatory and the other part on their own research. ...